FAQ’s

How do I obtain beach & parking passes?
Visit the office during the hours listed on our website. Bring a photo ID and a completed Resident Profile Sheet. New residents must provide proof of property ownership. Owners who rent their property must provide the office with a copy of their lease and written permission to issue passes to tenants – this is required each season before passes can be issued to tenants.

How many beach & parking passes will I receive?
Every property is issued 3 beach passes (each admits 3 people, for a total of 9). In addition, 2 parking passes are issued for parking at the beach and ballfield. Parking passes can be shared among your vehicles and used by guests. Additional guest parking passes may be issued on a limited basis by the office.

Can I get additional guest passes for the beach?
Yes. Download the Beach Rental Application from our website or get one from the office. Return the completed form with payment to the office. This provides an extra pass allowing up to 20 people into the beach and 2 guest parking passes for additional vehicles.

What happens if I lose my beach or parking pass?
You must obtain another one from the office for a fee. Only one lost beach or parking pass may be replaced per season.

Can I use a golf cart in Candlewood Shores?
Yes. Only licensed drivers may operate golf carts on CSTD property. Bring proof of liability insurance to the office to receive a golf cart pass. Full operating rules are listed in the Parking Ordinance on our website.

Does Candlewood Shores provide security?
Yes. Security guards are on duty at various times during the summer season.

How do I get a mooring for my boat?
There is currently a waitlist. To be added to the list, email the Harbor Master at harbor.master@candlewoodshores.com with your name, address, and phone number. You must own a motorized vessel registered in the property owner’s name.

How can I store my small vessel next to the boat ramp?
Download the Small Vessel Registration Form from our website or pick one up at the office. Return the completed form with payment to the office. Storage spaces are assigned before Memorial Day each year, and all small vessels must be removed by November 15. Any vessel unclaimed by May 15 of the following year will be considered abandoned.

How do I get a Boat Ramp Key?
Download the Boat Ramp Key Registration Form from our website or pick one up at the office. Bring the completed form with payment to the office during posted hours.

Where can I park my trailer after I launch my boat on the ramp?
Use the parking area next to the ballfield. Vehicles must display a valid CSTD parking pass. All trailers, including those attached to vehicles, must have a current trailer parking pass displayed near the trailer tongue.

Can I bring my dog to the beach?
Dogs are not allowed in the designated swimming area. You may bring your dog along the fence line to access the water at the boat ramp. Be mindful of boats being launched or retrieved, as they have priority at the ramp.

Can I fish at the beach?
Fishing is not allowed in the designated swimming area. You may fish from the dock at the boat ramp.

Do I need a permit to perform work at my house?
Often, yes. If the Town of Brookfield requires a permit, Candlewood Shores must also issue one. In some cases, CSTD may require a permit even if the Town does not. See our website for a list of common projects requiring permits or contact the onsite office if unsure.

How do I rent the Community Room?
Download the Community Room Rental Agreement from our website or get one from the office. Return the completed form with payment to the office. Check the online community calendar for availability.

If I rent the Community Room, how do I get the key?
Contact the office the week before your event for the combination to the key lock box located on the community room door.

Can I make payments at the onsite office?
Tax and water payments can be made online via your resident portal or mailed to the address on your bill. All other fees (as listed on the Fee Schedule) may be paid by check at the office. Fees and security deposits must be separate checks payable to “Candlewood Shores Tax District.” Cash and credit cards are not accepted.

When does Candlewood Shores pick-up leaves and sticks?
Pickup occurs twice a year, in spring and fall. Leaves and sticks must be in separate piles and free of brush, mulch, grass clippings, trash, or other debris. Dates are posted on our website.

Can I park on the street when it snows?
No. All vehicles must be off the road during a declared snow emergency. You may park at the ballfield during the emergency. Once snowfall ends and roads are cleared, street parking is allowed again.

When and where are board meetings held?
The third Wednesday of each month at 7:30 p.m. in the Community Room at 55 Longview Drive. Meetings can also be attended remotely; links are available on our website and emailed the Friday before each meeting.

Are short-term rentals allowed in Candlewood Shores?
Short-term rentals are subject to the Town of Brookfield zoning regulations. Permits are required from the Town of Brookfield and CSTD before renting on a short-term basis. For details, visit our website for additional information and links to permit applications.

What should I do if I have low water pressure or see a water main break?
Call Scalzo Property Management at 203-790-6888, then press 1 for emergency services.

What do I do if my vehicle was towed from the beach or ballfield parking area?
Call Modzelewski’s Towing at 203-748-3678.

I have a question that isn’t listed here. Who can I ask?
Call the onsite office at 203-775-1172 or email office.manager@candlewoodshores.com.